ScanSource
Greenville, SC
Grade: A
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Summary: Employee empowerment and opinions valued, solid advancement opportunities, travel stipend, $15 million given to community, exotic meeting places, chicken wing eating competitions, tenure of over six years on average.
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Intro: ScanSource makes a concerted effort to tell the ScanSource story to prospective employees. Whether this is through new stories about our charitable initiatives and community partnerships, thought leadership articles and bylines to show our expertise, recruiting ads, or at the many college career fairs we attend annually, we want to make sure potential new hires know about our great culture. Candidates choose ScanSource because our culture is known through the communities in which we have offices. In fact, ScanSource has been named one of South Carolina’s “Best Places to Work” three years in a row and is also one of Fortune Magazine’s World’s Most Admired Companies. We believe candidates can sense our culture when they arrive for their first interview or get their first tour of the office. It’s a culture with roots that were created out of ScanSource’s core values…values that still live on today.
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Impact statements:
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Advancement Opportunities:
ScanSource has developed many programs to assist in the career advancement of employees worldwide. One of the newest and most in-depth company-wide programs, Leadership 2020, aims to prepare management and director-level employees for the next step in their career at ScanSource. Employees complete monthly classes and curriculum organized and taught by ScanSource’s HR and executive team.
Measuring satisfaction:
ScanSource implements a global satisfaction survey, however what is most important is making sure managers are meeting with their teams on a regular basis. Individual departments also have regular global update meetings. The company has a confidential hotline that employees can call to provide satisfaction feedback. .The “Best Places” awards are also determined by random employee surveys, and the fact that ScanSource has been named one of South Carolina’s Best Places to Work for three consecutive years is seen as a strong indicator of employee satisfaction.
The majority of the ScanSource’s office footprint is open, shared space, which the company has used a s a way of building a workplace of teamwork, open discussion, and comradery. For example, every employee literally has an “open door.” ScanSource’s workplace is unique in that it is very normal for discussions to be happening at all times. Alongside a variety of conference rooms equipped with top of the line AV equipment, ScanSource also has several brainstorm areas and “fish tank” rooms throughout their offices where colleagues can meet for quick discussions, new projects, or even a quick break. A landscaped courtyard with amphitheater, deck with hammocks, and several bright break rooms give employees nice spots for lunch, a break, or even working on their laptops.
Creative meeting places:
ScanSource holds many different sales kickoffs, celebrations, and vendor/customer conferences each year. Some memorable locations and activities have included:
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President’s Club trips to locations such as Turks and Caicos, St. John, St. Martin, San Franciso, Cayman Islands, Four Season Nevis, and Cap Juluca Anguilla Resort |
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The Biltmore |
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Gillette Stadium |
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Rolex 24 at Daytona Motor Speedway |
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Texas Motor Speedway |
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The Peabody Hotel in Memphis |
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Sea to Sky Gondola in Squamish, British Columbia |
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Whistler, British Columbia |
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Seattle’s Pike Place Market |
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Martha Clara Vineyards on Long Island |
Perks:
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Healthy meals at ScanSource’s on-site bistro, which is an entity of one of Greenville’s most popular eateries. |
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Various discounts with certain wireless carriers. |
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Discounts on products from any of the company’s vendor partners. |
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Gym memberships – as well as have access to on-site facilities. |
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Access to free, on-site wellness clinic. |
Fun:
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Volunteer activities that employees don’t need to make up time for. |
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Working out at on-site fitness facilities with professional fitness instructors. The facilities are in many of the regional offices to ensure employees across the globe can partake in wellness activities. |
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Shooting hoops in the parking lot. |
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Playing ping-pong or a quick game of cornhole in the courtyard. |
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Yearly vendor sponsored events like breakfasts, lunches, basketball tournaments and chicken wing eating competitions. |
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Halloween is one of the company’s biggest traditions. Every department participates in a decorating contest and teams perform comedic skits in front of the entire company out in the amphitheater. These are all judged by vendor partners who come into town for the festivities. |
How corporate vision is communicated:
Executive leadership communicates to ScanSources’ employee base on a regular basis, either through email updates or ScanSource’s monthly Global Update Meetings. Announcements, whether large or small, are often made through the use of emails that ScanSource’s marketing team helps draft, produce, and distribute to the applicable database of employees. ScanSource also holds monthly meetings for the entire employee base, in which executives give updates on the state of the business, highlight company wins, celebrate employee recognitions (either company or community recognitions), and share upcoming events and activities. ScanSource also employs digital signage around its offices to underscore important events and activities. In addition, ScanSource holds an annual Sales Kickoff.
Empowering employees:
ScanSource employees are encouraged to lead by example, both in the workplace and by becoming involved in the many volunteer opportunities the company provides through their charitable work. Employee input is welcomed and encouraged in all facets of the business. ScanSource encourages employees to always be aware of opportunities within the company – whether that be a new position or promotion within their own department – or in a different department. Employees have the chance to move throughout the company and make an even bigger impact if they desire to do so.
Similar to how corporate vision gets communicated, important employee recognitions are often shared at Global Update Meetings. For individual departments or teams, recognitions are very often shared at regular departmental meetings or via email to a department/team email list. Teams are very encouraging to one another when it comes to sharing wins and recognitions. Top sales reps are recognized during the annual Sales Kickoff celebration, and receive a once-in-a-lifetime vacation through ScanSource’s President’s Club program.
The empowerment of every employee, no matter company standing, lives in ScanSource’s core values. The company culture creates an environment where all employees can be heard and recognized for their hard work and good decision making. Since ScanSource’s inception, the company’s CEO has always said that some of the best growth comes from learning from mistakes. If an individual learns and moves forward, the mistake can ultimately become a positive growth opportunity for an employee. ScanSource’s many management training programs are also positioned to help employees grow – both personally and professionally – to make important business decisions on a regular basis.
Ensuring well-being:
Along with fitness facilities and classes, an onsite clinic and bistro, ScanSource goes above and beyond with the company’s wellness program, 360you. The program, created in partnership with Greenville Health System, offers annual biometric wellness screenings to employees and their spouses, free flu shots to all employees and their families (including children), and even confidential, off-site mental health support to those who need it. Wellness at ScanSource is about more than just physical well-being. The company provides employees with benefits that support the seven dimensions of well-being – physical, social, emotional, intellectual, financial, occupational and medical.
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Closing company statements: ScanSource truly cares about the well-being and development of its employees, as is evident in the many wellness initiatives and training opportunities offered by the company. ScanSource is committed to treating all employees fairly, and just as important, ScanSource is committed to doing the right thing for all of its stakeholders, be it customers, vendors, community partners, or board members. There is also a lot of opportunity to move around and advance within the company because of the various departments that make up ScanSource. The company is continuing to grow globally, providing even more opportunities for all employees. At ScanSource, you’ll encounter challenging opportunities, and you’ll have a lot of fun working here.
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