ScanSource, Inc.
Greenville, SC
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Editor’s Summary: ScanSource offers a productivity-anywhere approach to work, emphasizing exceptional employee experiences with tools and resources for mental and physical health, career growth, and community support. The company’s culture is rooted in core values such as honesty, integrity, and respect for diversity. Employees are encouraged to innovate and learn, with advancement opportunities through onboarding programs, individual assessments, and leadership development. Community service is integral, with nearly $21 million invested in global communities since 1992. Employee satisfaction is measured through engagement surveys and focus groups. Perks include a wellness program with virtual fitness classes, meal delivery services, and a wellness portal. Fun activities include virtual and in-person events, holiday parties, and global contests. Communication is enhanced with a new intranet promoting collaboration and recognition. Employees are empowered to make decisions, supported by resource groups and a well-being program focusing on various dimensions of health. ScanSource’s commitment to its people has earned it numerous accolades. |
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Intro: Through our productivity-anywhere approach to work, ScanSource is committed to providing an exceptional work experience, complemented with the tools and resources that enable employees to improve their health—both mental and physical, build their careers, advance their leadership skills, and support their local community. |
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Impact statements
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Advancement Opportunities:
ScanSource nurtures the intellectual and professional development of its employees and strives to offer an immersive working environment. Department-based onboarding and skills-development programs prepare employees to be successful in their roles. Employees are given the opportunity to participate in an individual assessment and coaching program designed to produce a personalized, professional-development plan to guide their careers in years to come.
Additionally, ScanSource offers leadership programs for individual contributors to prepare them to serve as future leaders, new managers to gain a strong foundation of management and leadership skills, and for the development of the next wave of senior leaders for the Company.
Community service/charitable causes:
ScanSource’s desire to give back to the communities in which our global employees live and work began shortly after our founding in 1992. Since then, ScanSource has invested nearly $21 million in communities across the world. These funds are focused on community enrichment, education, environment, leadership development, recruiting, welfare of children, and workforce development.
Measuring satisfaction:
ScanSource administers employee engagement surveys and conducts focus group sessions, which provide participants opportunities to share their feedback and help the organization improve. In 2023, ScanSource launched an anonymous employee engagement survey. Questions cover a range of areas, including leadership, engagement, teamwork, retention, recognition, compensation and benefits, development, and well-being. The overall goal of these surveys is to listen and build the best environment possible for our employees to thrive.
Work/Life:
ScanSource is meeting employees where they are. Through our productivity-anywhere approach to work, ScanSource is committed to providing an exceptional work experience, complemented with the tools and resources that enable employees to improve their health—both mental and physical, build their careers, advance their leadership skills, and support their local community.
Perks:
Through our online wellness program, employees have the option to participate in virtual fitness classes, including boot camps, yoga, Zumba, cycling and more. Employees located in the Greenville area can participate in the Corporate Shield Running Club, which gives access to various runs and races throughout the year. Greenville employees can also sign up for a healthy and affordable meal delivery service, which offers free delivery once a week to the ScanSource office.
ScanSource’s enhanced Wellness Portal allows employees to quickly connect and engage with each other while competing in various fitness and wellness challenges. The portal also offers hundreds of on-demand courses relating to exercise, meditation, healthy eating/cooking and more.
Fun:
ScanSource has embraced the “productivity-anywhere” environment by planning monthly and quarterly virtual and in-person events and engagement opportunities for employees. Inclusion, participation, and appreciation are key components to retaining talent, maintaining our culture, and keeping employees engaged. We have embraced the flexible working environment by planning monthly/quarterly virtual and in-person events and engagement opportunities for employees.
Regional holiday parties and family-friendly summer events are held each year to foster in-person connection and celebration of successes. Annual Halloween festivities include an office decorating competition for employees’ families to enjoy in the Greenville, SC headquarters and a global virtual contest to showcase company culture and creativity. Throughout the year, virtual trivia and games take place to provide global engagement and fun.
Communication and Collaboration:
In 2023, ScanSource introduced a new corporate intranet. The addition of this new global digital workplace has greatly enhanced global communication, employee recognition and milestone celebrations. The intranet serves as an integral tool to promote cross-functional collaboration, share timely news and events, and provide a space for global employees to connect and find helpful resources.
As ScanSource supports a hybrid working model, the Company continues to invest in new infrastructure, tools, and programs to help employees succeed in the “productivity-anywhere” environment.
How corporate vision is communicated:
ScanSource’s core values serve as the foundation of who we are and how we operate. The Company’s culture holds deep roots that were created out of the Company’s core values. These values demonstrate how we as a company relate to each other internally but also to our partners externally. These values are communicated to employees as they onboard with the company and throughout different methods of employee communication and through the actions of leaders and their teams.
Empowering employees:
ScanSource employees are recognized in a variety of ways both internally and externally. When employees receive external awards, the recognition is announced internally through the company Intranet, and externally through the Company’s social media channels.
Employee Resource Groups were launched in 2021. These workplace groups support professional development, networking and strengthen business impact internally and externally. To date, the focus areas across North America and Brazil are women, gender equity, mental health, multicultural, race equity, LGBTQIA+, and people with disabilities.
One of our core values states: We encourage innovation and creativity from every employee, in every department. Mistakes that arise from good intentions and hard work are distinguished from those arising from lack of effort or carelessness.
ScanSource employees are trusted to make decisions and encouraged to work with their managers if there are questions, concerns or issues. Through dedicated, focused teams, goals are shared, and team members are empowered to work towards those goals.
Ensuring well-being:
ScanSource offers vacation time off, with pay, to eligible employees for rest, relaxation, and personal pursuits. Regular full-time employees are eligible to accrue paid vacation time.
ScanSource believes that it’s important that employees not only enjoy coming to work but that they live the most comfortable life outside of the office, as well. Because of this, a well-being program has been implemented to help create awareness about the seven dimensions of well-being: physical, intellectual, financial, environmental, medical, emotional and social. The program provides employees with education and training/coaching opportunities, wellness and fitness challenges, screenings, and other valuable resources. ScanSource’s hope is to provide employees with tips and support on how to lead a healthy, happy, productive life –inside and outside of work.
| Closing company statements:
ScanSource maintains a people-first approach to business and in 2023, received the recognition of being named “One of South Carolina’s Best Places to Work” for the ninth consecutive year. In 2024, ScanSource was named to FORTUNE’s List of World’s Most Admired Companies for the eighth consecutive year. Additionally, in 2024 ScanSource was recognized on Newsweek’s list of America’s Greatest Workplaces for Women and America’s Greatest Workplaces for Mental Wellbeing. The Company’s culture was built on our core values, such as honesty and integrity, valuing the opinion of each employee, respecting, and valuing diverse backgrounds, and a commitment to meeting our partners’ needs quickly and fairly. |
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