Reinvent Telecom
Scottsdale, AZ
http://www.reinventtelecom.com
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Editor’s Summary: Reinvent Telecom emphasizes a strong, inclusive tech culture with an open-door policy for leadership access. The company supports continuous learning through guided training courses aligned with department goals and the “Innovation Incubator” program for proposing new technology solutions. Employee satisfaction is measured quarterly using Gallup surveys, and an Employee Engagement Committee bridges gaps between senior leadership and junior employees. Community service is integral, with initiatives supporting the Salt River Pima-Maricopa Indian Community. Work/life balance is promoted through set work hours and comprehensive benefits, including a 401K plan, health insurance, and disability coverage. Recreational activities like ping-pong, basketball, and organized events enhance the work environment. Communication is facilitated via tools like MaX UC, MaX Meeting, and Microsoft Teams. The corporate vision is communicated through regular meetings, and core values include honesty, reliability, and customer-centricity. Reinvent empowers employees with decision-making authority and recognition programs, fostering a proactive, supportive workplace. |
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Intro: Reinvent’s core values include the following:
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Impact statements:
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Advancement Opportunities:
All Reinvent employees undergo at least two guided training courses as part of their annual goals for each fiscal year. These training courses are established with their department head to ensure they align with the department’s overall goals and are relevant to job functions. Reinvent aims to educate employees on new technology and capabilities, which is paramount for a technology company.
Reinvent has an Employee Engagement Committee to close gaps between Reinvent’s senior leadership and more junior employees.
Community service/charitable causes:
Reinvent’s parent company, Saddleback Communications, offers low-income and affordable connectivity programs for residential customers in the Salt River Pima-Maricopa Indian Community (SRPMIC) so that Internet access services are more accessible to residents of the Community.
Measuring satisfaction:
Reinvent uses Gallup surveys quarterly to measure employee satisfaction. Scores are tracked in Gallup; whenever there is a 20% drop, Reinvent teams must address it. Reinvent brings in Segal, a benefits and human resources consulting firm, to conduct a deeper dive into team member satisfaction annually.
Work/Life:
All Reinvent staff have set work hours and operate only at those times.
Perks:
Reinvent offers the following benefits:
- 401K Retirement Savings Plan where Reinvent contributes 5% of employees’ earnings whether they contribute or not.
- Medical, Dental, and Vision Insurance and provides access to health plans with a range of coverage and deductibles to fit employee needs.
- Life and Supplemental Life Insurance options to supplement or add dependent coverage.
- Disability Insurance and Worker’s Compensation where staff get a percentage of their pay if they’re disabled or injured on the job.
Fun:
Reinvent headquarters has a ping-pong table and a basketball court on-site that staff can use recreationally. While several Reinvent Telecom employees are remote or hybrid, the staff will organize a happy hour after work when they are in the office in Scottsdale, Arizona. Reinvent also has organized staff golf tournaments at Top Golf. The company also sponsors cookouts and lunches monthly when employees are in the office.
Communication and Collaboration Tools:
Reinvent uses MaX UC, MaX Meeting and Microsoft Teams collaboration tools, in addition to providing IP desk phones and conference phones to select staff members to coordinate between remote and office-based employees. Viva Engage is also used for community-based interactions. Conference rooms on-site in Scottsdale, Arizona, have video cameras.
All resources that Reinvent employees need to use are stored in a Microsoft SharePoint library that can be accessed securely remotely. All tools are cloud-based, so all employees have access to them.
How corporate vision is communicated:
Reinvent’s corporate vision gets communicated to our team during monthly all-hands meetings and the onboarding process of every new employee. The leadership team has weekly meetings. Managers have monthly meetings as well. Each department has its own weekly meetings. Entrepreneurial operating systems are used in the structure of meetings.
Reinvent’s core values include the following:
- Honesty & Humility – Have the courage to vocalize shortcomings and be straightforward.
- Reliability & Ownership – Keep commitments and promises and be trusted to get the job done.
- Can-do Attitude & Team Focus – Be resilient, easy to work with, and have no personal agenda or motive. Be positive and supportive.
- Professionalism, Competence & Discipline – Be organized, purposeful and have great communication skills.
- Customer-centricity – Be stakeholder-centric, focused, responsive, empathetic and supportive.
- Proactive Problem Solving – Proactively suggest solutions to problems and take initiative.
Empowering employees:
Reinvent informs our staff internally and partners externally of new hires and additions to the Reinvent team via email, newsletters and official press releases. Reinvent also has a length of service award program. Internally, Viva Engage is used to collaborate, and individual employees call out contributions.
Reinvent has an open-door policy with leadership so employees can speak to senior staff anytime. There is also a steering committee to help drive the organization’s direction. There are also anonymous suggestion feedback tools to provide awareness of any issues without an employee needing to identify themselves if they wish to remain anonymous. During monthly all-hands meetings, everyone can speak, ask questions and provide feedback.
Reinvent staff members are empowered to make decisions by providing feedback to the internal steering committee and during the monthly all-hands meetings. Each staff member has set and specified responsibilities in their department that determine what kinds of decisions they’re allowed to make independently and which ones require collaboration with department heads and leadership.
Ensuring well-being:
Reinvent offers both Paid Time Off (PTO) and Sick Leave. Employees earn time off for vacation or illness commensurate with their length of service.
Reinvent offers a Free Employee Assistance Program, where Reinvent staff get free professional assistance with personal legal, financial and family issues.
| Closing company statements:
Reinvent constantly offers the opportunity to learn about new applications and technologies as it deploys new capabilities to partners to meet market needs and revenue. |
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