ScanSource, Inc.
Greenville, SC
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Editor’s Summary: ScanSource, Inc., based in Greenville, South Carolina, maintains a people-first approach, focusing on the intellectual and professional development of its employees. The company offers intensive training programs, such as the ScanSource Leadership Institute (SLI) and the ScanSource Management Academy (SMA), to identify and develop future leaders. Committed to social responsibility, ScanSource has contributed nearly $20 million to communities worldwide since 1992. The company promotes an open communication culture and gathers employee feedback to enhance satisfaction and retention. This productivity-anywhere approach, coupled with tools for health improvement, career building, leadership skills development, and community support, reinforces the company’s commitment to employee well-being. ScanSource’s core values emphasize honesty, integrity, respect for diverse backgrounds, and a commitment to quickly and fairly meeting partners’ needs. |
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Intro: ScanSource maintains a people-first approach to business and in 2022, received the recognition of being named “One of South Carolina’s Best Places to Work” for the eighth consecutive year. In 2023, ScanSource was named to FORTUNE’s List of World’s Most Admired Companies for the seventh consecutive year and ranked number one in its sector for People Management. |
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Impact statements
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Advancement Opportunities:
The ScanSource Leadership Institute (SLI) is another important program that focuses on identifying and helping to develop the next wave of senior leaders for the Company. The SLI program brings together twelve hand-selected leaders from ScanSource’s global offices for a two-week program of intensive training and development—with many sessions led by current senior executives. An integral part of the program is working on team projects, culminating in team presentations to the senior leadership team. ScanSource Management Academy (SMA) provides an opportunity for new managers to build a strong foundation of management and leadership skills.
Every six months, a new cohort of recently hired or promoted ScanSource managers from across North America embark on this rigorous nine-month development journey. Participants can expect a mixture of on-demand and online learning, live virtual experiences, and one-on-one projects with other learners. The company also offers employees continuing-education opportunities, such as partial tuition reimbursement or monetary support toward degree and certification programs and professional accreditations.
Training Opportunities:
The ScanSource Leadership Institute (SLI) is another important program that focuses on identifying and helping to develop the next wave of senior leaders for the Company. The SLI program brings together twelve hand-selected leaders from ScanSource’s global offices for a two-week program of intensive training and development—with many sessions led by current senior executives. An integral part of the program is working on team projects, culminating in team presentations to the senior leadership team. ScanSource Management Academy (SMA) provides an opportunity for new managers to build a strong foundation of management and leadership skills.
Every six months, a new cohort of recently hired or promoted ScanSource managers from across North America embark on this rigorous nine-month development journey. Participants can expect a mixture of on-demand and online learning, live virtual experiences, and one-on-one projects with other learners. The company also offers employees continuing-education opportunities, such as partial tuition reimbursement or monetary support toward degree and certification programs and professional accreditations.
Community service/charitable causes:
ScanSource’s desire to give back to the communities in which our global employees live and work began shortly after our founding in 1992. Since then, ScanSource has invested nearly $20 million in communities across the world. These funds are focused on community enrichment, education, environment, leadership development, recruiting, welfare of children, and workforce development. ScanSource seeks out and responds to nonprofits that will benefit from the assistance of our committed volunteers and our funding. Our charitable efforts come full-circle and play an important role in our employee’s social and emotional wellness by empowering them to give their time, talents, and/or resources to important causes in their communities.
Measuring satisfaction:
In order to maintain and enhance employee satisfaction and retention, having an open line of communication and gathering employee feedback have been of great importance with the success of our flexible work environment. We continue to administer employee engagement surveys and focus group sessions, which provide participants an opportunity to share their feedback and help the organization improve.
For employees who choose to come into the office, ScanSource provides lunch options on occasion, ping pong, a putting green, ample comfortable space for collaborating, basketball goals, an on-site gym, a running club, a walking trail, and other opportunities for employees to engage with each other. The offices are equipped with collaborative workstations and ample meeting spaces.
Work/Life:
ScanSource is meeting employees where they are. Through our productivity-anywhere approach to work, ScanSource is committed to providing an exceptional work experience, complemented with the tools and resources that enable employees to improve their health—both mental and physical, build their careers, advance their leadership skills, and support their local community. Employees throughout our global offices are also given the time and opportunity to give back to the communities in which they live and work.
ScanSource offers vacation time off, with pay, to eligible employees for rest, relaxation, and personal pursuits. Regular full-time employees are eligible to accrue paid vacation time.
Perks:
Through our online wellness program, employees have the option to participate in virtual fitness classes, including boot camps, yoga, Zumba, cycling and more. Employees located in the Greenville area have the opportunity to participate in the Corporate Shield Running Club, which gives access to various runs and races throughout the year. Greenville employees can also sign up for a healthy and affordable meal delivery service, which offers free delivery once a week to the ScanSource office.
Fun:
As we’ve embraced a productivity-anywhere approach to work, employee outreach and engagement remain critical to the continued success and growth of ScanSource. Inclusion, participation, and appreciation are key components to retaining talent, maintaining our culture, and keeping employees engaged. We created a global engagement team focused on developing strategies and sharing ideas to support and enrich our company culture across regions. We have embraced the flexible working environment by planning monthly/quarterly virtual and in-person events and engagement opportunities for employees.
How corporate vision is communicated:
ScanSource’s core values serve as the foundation of who we are and how we operate. The Company’s culture holds deep roots that were created out of the Company’s core values. These values demonstrate how we as a company relate to each other internally but also to our partners externally. ScanSource also holds monthly company meetings, during which employees hear from leadership, as well as their peers, on important company information and initiatives. – We believe in honesty and integrity in everything that we do. There is no alternative. – We highly value our customers and vendors and are committed to meeting their needs quickly and fairly. We believe each employee’s opinion counts and deserves respect. – We encourage innovation and creativity form every employee, in every department. Mistakes that arise from good intentions and hard work are distinguished from those arising from lack of effort or carelessness. – We are committed to an environment that respects and values the diverse backgrounds, interests, and talents of our employees. – We protect our company resources to benefit those who depend on us, such as our employees and shareholders. – We are committed to helping those less fortunate in our communities by giving our time, talents, and resources.
Empowering employees:
One of our core values states: We encourage innovation and creativity from every employee, in every department. Mistakes that arise from good intentions and hard work are distinguished from those arising from lack of effort or carelessness. Our team members are trusted to make decisions and encouraged to work with their managers if there are questions, concerns or issues. Through dedicated, focused teams, goals are shared, and team members are empowered to work towards those goals.
Employee Resource Groups were launched in 2021. To date, the two focus areas in the US are women and mental health. The vision of our Women in the Workforce ERG is to enable and drive opportunities for women and men to connect through peer-to-peer engagement, professional development, and open and inclusive dialogue around pertinent topics. This group has been well received and held engaging sessions focused on personal and professional development. The mental health ERG’s mission is to increase awareness and de-stigmatize mental health challenges by providing resources, information, events, as well as direction on where to find group or individual counseling when desired. Employees leading this effort are focused on the emotional and mental health needs of employees in support of addressing all aspects of employee wellness organizationally.
Our team members are recognized in a variety of ways both internally and externally. The ScanSource Leadership Institute identifies and develops the next wave of senior leaders for our Company. Team members are also recognized with service awards for their time at ScanSource. Each year, leadership and rising leadership are recognized externally with specific awards within the Channel. Additionally, employees can be recognized with various internal awards.
Ensuring well-being:
ScanSource cares about its employees’ overall well-being and encourages them to live a healthy lifestyle, both physically and mentally. With a flexible, remote workforce, it is critical that we continue to focus on our employees’ health. We continue to deliver programs that provide employees with extensive education and training/coaching opportunities, wellness and fitness challenges, screenings, and other valuable resources. Employees across the US have access to a registered dietitian, personal health coaching, and virtual fitness classes. In Greenville, SC, a private walking trail promotes the benefits of exercising outside in nature. ScanSource’s advanced wellness portal allows employees to quickly connect and engage with each other while competing in various fitness and wellness challenges. The portal also offers hundreds of on-demand courses relating to exercise, meditation, healthy eating/cooking and more.
| Closing company statements:
Our company focuses on meeting team members where they are. Our culture was built on our core values, such as honesty and integrity, valuing the opinion of each employee, respecting and valuing diverse backgrounds, and a commitment to meeting our partners’ needs quickly and fairly. Our D&I program has enabled employees to come together to share common experiences, while providing education and celebration around different cultures and holding a safe space to encourage meaningful conversations. These values are passed on to our partners through the relationships and trust our employees build with them. ScanSource understands that our partners’ success and growth is what leads to our ongoing success. |
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