Phone.com
Livingston, NJ
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Editor’s Summary: Phone.com, founded in 2007, delivers cloud-based communications for entrepreneurs and small businesses. Its culture is built on autonomy, trust, and flexibility, with remote work fully supported and no mandatory return-to-office policies. Employees benefit from professional training, tuition support, and the ASPIRE recognition program, which reinforces values such as authenticity, innovation, and empathy. Community engagement is encouraged through matched donations and support for organizations like Girls Who Code and Habitat for Humanity. Communication is open and consistent, with leadership updates and recognition integrated across teams. For those looking to simplify communications while working in a supportive and innovative environment, Phone.com provides a strong platform for career growth. |
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Intro: We are Phone.com, and we deliver a daily dose of awesome. Our superpower is positive change because innovation is at the center of everything we do. |
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Impact statements:
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Advancement Opportunities:
Phone.com offers a number of development opportunities so that we can meet our employees where they are in their career journey. Using our learning platform, Coassemble, we provide employees with constant product and industry training. Employees are encouraged to obtain relevant certifications at the company’s expense. All employees are offered a 15% discount for courses at Colorado Technical University and we award one or more full tuition grants to CTU each year.
Additionally, we strive to hire from within and encourage mentor relationships as employees develop new skills and leadership behaviors.
Community service/charitable causes:
Phone.com has made contributions to organizations that align with our values, such as National Cares Mentoring Movement and Girls Who Code.
Also, the Workplace Giving and Matching Gift Program introduced in 2021 allows employees to support organizations of their choice and have their charitable contributions matched up to $100 per year per employee by Phone.com. Organizations include Habitat for Humanity, Greendrop, and Feeding America).
Measuring satisfaction:
We measure team member satisfaction in a number of ways. We do periodic surveys, sometimes focused on specific themes. We also hold executive roundtable meetings to gather employee feedback and sentiment.
Work/Life:
Our leaders are sure to reiterate our generous PTO policies and underscore the importance of using those days off to disconnect from work. We are also supportive of remote work and have no plans to ask employees to return to the office following our shift to remote work during COVID.
Perks:
We offer memberships to the Tickets at Work discount program. We also honor anniversary milestones through a partnership with Snappy. Our Colorado Technical University discount of 15% is extended to employees and their families.
We also have an Employee Referral program and we offer bonuses for every employee referral that results in a new hire.
Fun:
Our Culture channel on Slack is an always present space for employees to chat, and share and their interests. Our A-team committee uses the channel to conduct games like Bingo, and holiday festivities. We also use outside services from time to time for team games and bonding exercises.
Communication and Collaboration Tools:
We have two critical collaboration platforms. The first is our own Phone.com video meeting service, which allows our team members to chat, meet, and present on demand. The service allows file and screen sharing, and it automatically generates transcripts and meeting summaries. Although we are rarely in the same building, our video service allows us to develop meaningful personal relationships.
The other critical platform is Slack, which allows for asynchronous communication with individuals or groups throughout the day. Slack allows for company communication that reaches every person and makes it easy for everyone to contribute.
Our detailed onboarding process includes providing each employee with the technology they need for effective remote work. We also reimburse employees for Internet and mobile phone costs when appropriate. In addition, our always-on IT help desk ensures that technical or equipment issues are resolved quickly and efficiently.
How corporate vision is communicated:
Our goal is to weave the corporate vision into communications at many levels. New employees are presented with the corporate vision during the onboarding process. Our executive team shares information aligning day-to-day activities with our vision in monthly recaps. In addition, we hold quarterly town hall events in which our leaders share the successes and plans of each function with respect to our mission of meeting the communication needs of small businesses.
Empowering employees:
Our ASPIRE recognition program recognizes and rewards employees who demonstrate our values of Authenticity, Service, Passion, Innovation, Respect, and Empathy. Every day, employees are encouraged to use the ASPIRE Slack channel to recognize their employees who have practiced ASPIRE behaviors. In this way, peers encourage each other to live our values. Each quarter, we recognize six individuals who have consistently gone above and beyond to aspire to be part of a company we love.
Each ASPIRE winner is given a badge that they can use in their email signatures and social media profiles to recognize their achievement we also reward their excellent work with a gift card.
Every Phone.com employee is encouraged to pursue opportunities for improvement within their team, department, or the overall organization. Our roundtable discussions provide a platform for discussion on a wide range of topics. Leaders are trained to maintain open lines of communication in team meetings and during one-on-one employee sessions.
We encourage reasonable risk-taking and experimentation. We also believe in removing layered approval where possible and aim to allow employee autonomy to the greatest extent possible without compromising operations or our mission.
Ensuring well-being:
Employee paid time off for personal time and vacation (PTO) is intended as a break from work, a time for our team members to rest and renew themselves so that they remain happy, healthy, and productive on the job.
Employees who are regularly scheduled to work 40 hours per week (full-time employees) accrue PTO as follows:
- 0-2 years tenure: 120 hours or 15 days/year
- 3-4 Years: 144 hours or 18 days/year
- 5-9 Years: 168 hours or 21 days/year
- 10+ years: 192 hours or 24 days
The accruals above are based on anniversary date.
In addition to PTO, paid sick leave is available up to 48 hours per year, and paid bereavement leave is also available.
We also pay for short-term disability insurance for our employees.
In addition to these policies, we enjoy 12 paid holidays each year.
We provide wellness sessions throughout the year, seminars, cardio activities, challenges, and health campaigns. We regularly engage in sharing wellness and mental health information.
We are proud of our schedule flexibility. We encourage our team to make use of the Employee Assistance Program.
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Closing company statements: If you’re a smart, talented person with a passion for helping customers succeed, you’ve come to the right place. We’re looking for driven people to help do extraordinary things for our customers, our company, and our community every day. |
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