Magna5
Pittsburgh, PA
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Editor’s Summary: Magna5, a managed IT service provider, is an employee-centric company promoting a collaborative culture and work-life balance. They value winning together, prompt response, trust, transparency, and forward-thinking. All employees work 100% remotely, fostering flexibility and an employee-focused environment. The company’s vision, “To become the industry’s most trusted IT partner, enabling businesses to succeed with confidence,” is consistently communicated. Magna5 has expanded its talent set by acquiring five other companies and retaining 90% of the acquired staff. They prioritize employee growth through annual performance reviews, professional development goals, and an extensive onboarding process. Employee engagement is measured using Energage’s survey, with outcomes mapped to key culture projects for continuous improvement. Perks include home internet and cell phone reimbursements. They also host an annual week-long, in-person meeting for team building and training. The company ensures employee wellbeing through included mental health programs and benefits. |
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Intro: They should know our values:
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Impact statements
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Advancement Opportunities:
In 2019, we implemented a Performance Review process where managers and employees align on annual goals and complete performance evaluations. In addition to organizational goals, each employee is encouraged to include one professional development goal which often requires attainment of an advanced certification.
Training Opportunities:
We have an 8-week onboarding process that includes daily (virtual) training sessions for all newly-hired Sales reps.
Community service/charitable causes:
None at this time.
Measuring satisfaction:
Since 2019, Magna5 has used Energage’s Employee Engagement survey to measure engagement. We map the outcomes to key culture projects to improve the employee experience.
Very few if any employees go into an office. Employees have the option to work 100% remotely and this flexibility has contributed to an employee-centric life/work balance.
Work/Life:
Full-time employees accrue PTO on a pro-rata basis throughout the year, ranging from 128hrs per year to 209hrs per year. This is in addition to 7 holidays and 2 floating holidays.
In March of 2020, we sent all employees home to work virtually and have converted all positions to 100% remote.
Perks:
Since everyone works from home, home internet and cell phones are reimbursed.
Fun:
For team building, once a year we bring all employees together for a week-long, in person meeting with team building exercises and training. In past years we have had day-long outings to TopGolf and “game day” at Pittsburgh Pirates games.
How corporate vision is communicated:
Our vision, “To become the industry’s most trusted IT partner, enabling businesses to succeed with confidence,” is a recurring message and theme in quarterly CEO-led Town Hall calls, and is repeated during division-led meetings, sales kick off meetings, and annual management meetings.
Empowering employees:
As a small, nimble organization we celebrate different ideas and perspectives. If someone identifies a problem they are also encourage to work with their manager to create and implement a solution.
Since 2019, Magna5 has used Energage’s Employee Engagement survey to measure engagement. We map the outcomes to key culture projects to improve the employee experience. Our scores on “This company encourages different points of view,” “My job makes me feel like I am part of something meaningful,” and “I feel genuinely appreciated at this company” are higher than our peer industry benchmarks.
In addition, Magna5 has acquired five other managed IT services providers in the past two years. We have retained and retrained 90% of the acquired headcount. This is relevant because we believe that learning best practices from other acquired talent is the best way to expand our talent set.
We have a vibrant online community in Viva Engage (formerly Yammer) inside our Microsoft Teams instance. Managers are encouraged to use the Praise feature for all-company announcements about their team going above and beyond.
Ensuring well-being:
Mental health programs and benefits are included in our medical insurance coverage.
| Closing company statements:
They should know our values:
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