IT Management Corporation
Santa Clara, CA
|
Editor’s Summary: IT Management Corporation, also known as 101VOICE, is a Santa Clara-based technology solutions provider serving businesses since 2009. The company specializes in Unified Communications as a Service (UCaaS) and provides network assessments, design, project management, and training. ITM nurtures a culture that fosters innovative thinking, values honesty and mutual respect, and emphasizes recognizing individual accomplishments. ITM and its UCaaS division, 101VOICE, prioritize innovation, skill development, and career advancement. The company is involved in various community services and charitable causes like Save the Children.org and Second Harvest of Silicon Valley. They also sponsor individuals through the complex US legal immigration system. The company maintains an “open” office environment and offers flexibility in work locations and hours. ITM values transparency and communication, both within and outside the company, and encourages employees to take initiative and maintain forward momentum. |
|
Intro: IT Management Corporation (www.itmgmt.com) dba 101VOICE is a technology solutions provider and has been serving the technology needs of private businesses and the public sector since 2009. We specialize in providing UCaaS services with our own, proven technology platform, network assessment, planning and design, implementation, project management, documentation, voice and data consulting, convergence, training, and technical services for new projects as well as existing systems. |
|
Impact statements
|
Advancement Opportunities:
ITM Corp and 101VOICE, its telephone and UCaaS division, strive to be at the forefront of innovation and technology solutions to benefit customers. Team members are encouraged to take advantage of available training modules to reinforce necessary skills and to learn new skills. Employees are challenged to take on and champion new technologies that will benefit customers.
Training Opportunities:
As a highly valued reseller representing over four dozen name-brand technologies and companies, and as a nationally recognized telephony and UCaaS service provider, ITM /101VOICE provides ongoing, training and development for all employees. We encourage employees to continually expand their skill sets, product knowledge, and general business capabilities.
Community service/charitable causes:
ITM has a long history as a strong and active supporter of Save the Children.org, one of the world’s leading experts on childhood learning and development. We regularly participate and support Second Harvest of Silicon Valley, part of a nationwide network of food banks and community-based non-profit organizations in the US.
Additionally, we have personnel who volunteer their time with the support of ITM to HICAP, the nationwide Health Insurance Counseling and Advocacy Program, providing free Medicare counseling and assistance to individuals and their families on Medicare, Long-Term Care Insurance, and other health-related issues. The company is proud to have sponsored and funded the process for a number of individuals to work through the complex US Legal Immigration System to achieve Green Card status and full US Citizenship. ITM Corp participates with non-profit organizations to assist legal immigrants in the US with help to find jobs. The company has a decade-long history of recruiting talented individuals to our team and includes company-provided training for general business skills, technologies, and leading to vendor certifications.
Measuring satisfaction:
ITM maintains a relatively “open” office environment so that employee interaction is made easy. Some employees, due to the nature of their individual job requirements or their unique personal needs, work remotely from the main office. Long before the restrictions imposed by the Covid pandemic, ITM utilized the benefits of video and audio conferencing and collaboration. The Company recognized the benefits and need for personalized interaction so that remote workers can feel and be included, even when physically located elsewhere.
Work/Life:
ITM’s company culture is to build and maintain a successful business, but it understands that success is the result of supporting and taking care of its employees, and not just exchanging employee work contributions for a paycheck. Caring for our employees is not a means to an end, but instead consists of sincere, caring, and proactive actions aimed at maintaining and improving the lives of our employees. ITM directly supports the ongoing needs of employees and their families, their lifestyle choices, and their decisions to protect and support their families. We provide improved and enhanced technologies to enable employees better to work from home, and offer flexibility related to work locations and work hours. For those employees who emigrated to the US, ITM Corp. sponsors and pays for programs to help employees earn permanent, legal residency in the US, including green card credentials on the pathway to US citizenship.
ITM recognizes and expects employees are responsible for performing their best within their assigned job responsibilities. The company also recognizes that each employee has a personal life and a family. Sometimes life imposes demands on an employee’s time due to illness, accident, and other “life” events. ITM works to accommodate the needs of individuals in compliance with all federal and state regulations. We also work to understand there are sometimes unique situations for individual employees that may require working flex time, alternative work hours and more.
ITM provides paid time off for national holidays, paid leave for various religious observance events, personal and sick leave, bereavement leave, military leave, and civic duties such as Jury Duty and voting.
Perks:
ITM provides in-office refreshments and beverages at no cost to employees. These go beyond the typical coffee and tea environment to include a variety of beverages and snacks.
Additionally, the company organizes a number of social and fun events throughout the year, sometimes to include customers, but some for employees only. We provide company vehicles for staff members who perform work at customers’ sites. Staff members with assigned vehicles are which are also used for the general commute to and from the company’s operating offices. When employees are deployed to customer sites for tasks, ITM provides company-paid meals for employees.
Fun:
During the typical day, employees find the time demanded for work and related tasks to be relatively high. However, the occasional company-sponsored lunch break at one of the many local restaurants is always a welcomed event.
Additionally, ITM has a long history of celebrating employee birthdays with special birthday treats, desserts, decorations, and company-wide individual birthday wishes and salutations. This same kind of celebration is done when an employee earns a significant personal goal, such as a graduate degree, an award for service outside the company, and other personal achievements. Company meetings typically include company-funded entertainment, such as golf events, magicians, comedy clubs, and other kinds of family-oriented entertainment.
How corporate vision is communicated:
The management of our company, ITM Corporation dba 101VOICE, provides a clear vision of our overall goals as a company, clear explanations for what is expected of each employee in their day-to-day business activities, and strongly encourages collaboration among all employees. The management team of ITM assembles each calendar quarter in a half-day meeting to review where we’ve been, where we are, and where we’re going. This includes restatements and refinements to the company’s business strategies, updates on overall company performance, and the then and the current state of the markets in which we are focused. Department managers are asked for input in advance of such meetings to help identify Strengths, Weaknesses, Opportunities, and Threats (SWOT), and to offer new ideas. Each respective manager is then expected and encouraged to share the corporate vision and updates with their department team members.
Empowering employees:
ITM utilizes almost all the technologies we provide to customers – “we eat our own dog food.” Communication within the company is easy, fast, and frequent. Individual employee opportunities are viewed as “water always finding its own level,” meaning each employee has the opportunity to learn, grow, and thrive, as employees and as individuals, within the bounds of making our company successful and to be a better place to work, without constraints on individual’s performance, accomplishments, or desire to find fulfillment in their job. Management takes time and puts effort into recognizing individual accomplishments, both on the job and outside of the job.
Helping and mentoring others, for business and non-business purposes, is encouraged and publicly recognized in the company and rewarded at business luncheons and dinners, and within the company on internal message boards and text platforms, and at company social events. When an employee achieves a goal, celebrates a birthday, wins an award, or gets a promotion, our “internal newswire” lights up almost instantly and reaches out to every employee to share the news.
ITM team members are encouraged to initiate ideas and innovation, and with that, are provided with the flexibility and responsibility to offer solutions and make decisions within established guidelines for their respective positions and duties. As a priority, ITM is customer focused and is committed to the highest level possible of customer service and customer satisfaction. Often decisions need to be made quickly in order to serve customers having urgent and challenging technical issues. Employees are equipped and supported by company management to take necessary actions within the confines of solid and sensible business practices.
ITM encourages free and innovative thinking in all aspects of the business. Our customers look to ITM for help and guidance as technologies continue to evolve and mature and as new technologies are introduced in the market. Our team members are in a position to provide customers with the support they want and need, which can often lead to helping ITM continue to evolve and expand. Our team members are the core of our company’s value to our customers. As we support new ideas and enrich our employees’ work environment, those developments lead to constructive change and innovation.
Ensuring well-being:
IT Management Corporation, ITM, was fortunate during the Pandemic for not to have to suspend operations or reduce staffing. The company recognized early on that we needed to be sensitive to each employee’s needs and concerns, plus those of each individual’s family members. With our own 101VOICE UCaaS and telephony services, ITM was already structured and well prepared to provide and work with cloud communications for all employees, manage work-from-home job performance, utilize video and audio conferencing, and task collaboration. Covid forced many changes in the lives of all Americans, creating unforeseen expenses and adjustments to daily living. ITM provided help and support for our families related to these changes.
We invested the time and energy to understand the individual circumstances of our employees and offered financial help such as supplemental income for childcare, and home care for seniors. We provided improved and enhanced technologies to enable employees better to work from home, and offer flexibility related to work locations and work hours. Having previous experience with a partially remote workforce, the company was sensitive to the critical necessity of supporting and preserving team spirit and camaraderie to bolster and maintain morale and sustain our company culture. ITM very quickly focused on our customers’ needs to develop new tools and services designed to help companies and organizations transition to a geographically distributed workforce. By helping others, ITM encouraged internal team building and enhanced career opportunities for our employees by enriching our portfolio of features and service offerings designed to help others. Helping others during this period of high stress and anxiety in our nation was always a part of our company’s culture, and it remains a very focused priority and a cornerstone of our company’s value system.
Honesty and mutual respect are two of the most important attributes of our workplace, and that come straight from our top management. Hard work, team attitude, and dedication are expected of everyone in the company, and senior management sets the pace. Guidelines and workplace rules are set by performance and example, not by dictate.
Our company has very clear core values which are posted around the workplace which help to keep them foremost on everyone’s mind:
- Generosity – Share information, share personal time, share credit for a job well done, and network together.
- Initiative – Ask for help and for the resources needed to be successful and take care of responsibilities. When we see something that needs attention or help, all employees are encouraged to say something to get the action underway.
- Transparency – Be clear about what I know and what I don’t know, and then work to figure it out or find out who can help to figure it out.
- Forward Momentum – Work to figure out the next steps for what needs to happen next.
| Closing company statements:
We all help each other and support the valuable, interpersonal relationships that help to make us feel a part of a team, contributing to the day-to-day as well as the big picture. Our company includes people of different ethnic backgrounds and different age groups and is one of those special places where it all comes together, and that’s because we all come together as a team. The Company encourages all employees to help each other, which is motivating for everyone and has made it feel welcoming and natural. In addition to being on the leading edge of technologies for customers, we understand the importance of culture and have made sure to be aware of our internal priorities in all our meetings: a) We communicate our values and culture with internal staff, external vendors, and customers frequently and clearly. b) We demonstrate our values in each and every daily task and offer real-life examples of how our company’s culture is applied on a daily basis. c) We provide training for new hires and reinforcement training for existing staff. d) We have little tolerance for employees and partners who do not recognize and respect our company values and culture because that could be harmful to the organization. e) The culture of our company isn’t frivolous but it’s satisfying and personally gratifying. We don’t play games just to make us feel good, but we have fun playing games and feel good as a result. We work hard to produce, get results, build our business, and find pride in our efforts. As a team and a company, we strive to maintain our culture and values as a top priority in our daily work life. |
Back to the entire list of TMCnet 2023 Tech Culture Award winners.
Paragraph