Telstra Incorporated

Telstra Incorporated

New York, NY

www.telstraglobal.com

Grade: A+

SummaryGreat salary, leave policy, benefits, investments in training, room for advancement and career development, paid volunteer leave, family-style lunches, ability to "make a difference."

Intro: Telstra is Australia’s leading telecommunications and information services company, offering a full range of end-to-end communications services for customers throughout Australia, Asia Pacific, Europe and the Americas. We employ over 36,000 people directly and facilitate access to more than 2,000 network points of presence across the world. Our international businesses operate in more than 20 countries – creating an ever growing, innovative and truly global work environment.

At Telstra, we are working to create a brilliant, connected future for everyone – including our customers, our communities and our people.

Here in the US, Telstra offers an attractive salary and benefits packages; generous leave conditions, including vacation, parental and volunteer leave; as well as global development opportunities as part of our talent strategy. We also offer flexible working options for all roles as part of our All Roles Flex program – enabling our people to maintain work/life balance while pursuing a successful career with us.

We are also a company that’s committed to operating sustainably and finding innovative, tech-based solutions to our biggest social and environmental challenges. We believe everyone – regardless of age, income, ability or location – should enjoy the benefits of being connected.

Impact statements: 

  • Here in the US, Telstra offers an attractive salary and benefits packages; generous leave conditions, including vacation, parental and volunteer leave; as well as global development opportunities as part of our talent strategy.
  • We also offer flexible working options for all roles as part of our All Roles Flex program – enabling our people to maintain work/life balance while pursuing a successful career with us.
  • We offer a number of leadership and training programs, as well as an extensive global mentorship program that skills up staff to advance their careers throughout the organization.
  • In the US alone, 75% of our senior management team is comprised of homegrown talent that started in entry level positions in various parts of our business.
  • In FY15 we invested over $44,900,000 (not including labor costs) in learning and development across the Telstra Group, which equates to $1,243 per employee. This included a $6,700,000 investment in leadership development.
  • A Business Leadership program that’s offered to high performing individuals who are currently in a people management role and are aspiring to excel in their current role or preparing to move into a more challenging role.
  • Globally, we provide every single employee of Telstra with 1 day of paid Volunteer Leave per year, which allows members to customarily support a worthy cause that resonates with them personally.
  • We provide up to $400/year in Gym membership reimbursements through our medical plan.
  • Here in the US, we hold weekly ‘family-style’ lunches for our team, which are used to discuss how our team can contribute to achieving Telstra’s vision and business strategy.
  •  We also hold monthly ‘All Hands’ meetings where corporate messages are passed on to, and work-shopped by the team.
  • Physical and mental health and wellbeing is a key driver for minimizing workplace safety risks, and therefore a key priority for us.
  • Our ZING reward and recognition program enables employees to recognize their peers for demonstrating Telstra’s values in their work.
  • Telstra is a company with one unifying purpose. Our Purpose is to create a brilliant and connected future for everyone.
  • What we give our people is more than a job – at Telstra you will make a difference.

Advancement Opportunities:

We offer a number of leadership and training programs, as well as an extensive global mentorship program that skills up staff to advance their careers throughout the organization. In the US alone, 75% of our senior management team is comprised of homegrown talent that started in entry level positions in various parts of our business.

Training opportunities:

In FY15 we invested over $44,900,000 (not including labor costs) in learning and development across the Telstra Group, which equates to $1,243 per employee. This included a $6,700,000 investment in leadership development.

Programs include:

  • An intensive Connected Leadership program which is helping our senior leaders align their decision-making to our purpose and values. Through the six month program participants focus on ‘how’ they do things in a business environment underpinned by accelerating change and complexity, as well as increasing global interdependence. The program also encourages leaders to develop a more personal leadership approach, to help increase collaboration and build a high-performance culture.
  • Our Emerging Leader Program, which is offered to high performing individual contributors who are moving towards a people management role. The program prepares aspiring leaders for leadership; introduces self-awareness by helping participants to understand different strategic thinking and learning styles and the impact different styles have on others.
  • A Business Leadership program that’s offered to high performing individuals who are currently in a people management role and are aspiring to excel in their current role or preparing to move into a more challenging role. The program explores and develops the leadership capabilities necessary to be a highly successful as a leader within a dynamic, complex and changing business environment.
  • Diversity training, including our Bias Interrupted program, which is aimed at eliminating unconscious bias in the workplace.
  • Core Capabilities training that enables our people to develop key business skills, such as driving change, strategic thinking and planning, commercial acumen, business partnering and coaching.
  • A suite of online training modules that are available to employees year round. Modules range from providing an introduction to our approach to environmental sustainability and helping customers with a disability, to outlining our employees’ responsible business obligations (upholding privacy, preventing bribery and corruption etc.).

Medical benefits:

We provide a very generous and comprehensive Employee Benefits Package that includes the following:

Oxford United Healthcare POS Medical plan (+80% of premiums paid by Telstra)

Navia Health Care Flexible Spending Account

Oxford United HealthCare High Deductible Medical Plan (+80% of premiums paid by Telstra)

Optum Health Bank Health Savings account in which Telstra contributes up to $2,400

Aetna Dental PPO Plan (+80% of premiums paid by Telstra)

Aetna Dental DMO Plan (+80% of premiums paid by Telstra)

Unum Short Term Disability Insurance (premiums paid by Telstra)

Telstra Salary Continuation for those receiving STD benefits keeping employees at 100% while on STD.

Unum Basic Life and AD&D insurance of 2X annual salary up to $500K maximum (premiums paid by Telstra)

VSP vision insurance (premiums paid by employer)

Unum Supplemental Life Insurance for employee, spouse and children

Unum Supplemental Life Insurance for employee, spouse and children

Unum Long Term Disability Insurance

Employee Assistance Program services

Health Advocate services

Principal traditional Employee 401(k) plan

Principal Roth Savings Employee 401(k) plan

Special accommodations:

Telstra’s All Roles Flex policy has allowed us to hire top talent in various locations around the world. Many of our employees, including some of our top executives, work remotely from their homes a large percentage of the time, enabling them to meet their personal obligations while continuing to contribute to the success of the company.

Community service/charitable causes:

In FY15 the total value of Telstra’s social and community contributions globally was AU$214 million. Telstra supports charitable causes in many ways, including through the Telstra Foundation, which supports non-profits with digital at their heart, and via our Access for Everyone Program, which helps people on a low income or facing financial hardship to stay connected. Since its inception in 2002, we’ve provided benefits through our Access for Everyone Program to the value of more than AU$2 billion. Globally, we provide every single employee of Telstra with 1 day of paid Volunteer Leave per year, which allows members to customarily support a worthy cause that resonates with them personally.

In the US, we hold regionally sponsored events where cross-department teams are brought together to give back to the community.

Past events include:

Cause

Action

Habitat for Humanity

Building homes in New Orleans and New Jersey

San Francisco’s St. Anthony’s Foundation and the Alameda Point Collaborative

Cooking and serving food for the less fortunate

Hurricane Sandy Relief

Cleaning up Brooklyn neighborhoods

Community Food Bank of New Jersey

Voluntereering

Dress For Success and the Coalition for the Homeless

Spearheading clothing drives

Leukemia & Lymphoma Society’s Light the Night Walk in San Francisco and New York

Sponsoring and participating

Light the Night: San Francisco & New York

Telstra Inc.1

Hurricane Recovery Efforts: New Orleans & Brooklyn

Telstra Inc.2

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Telstra Inc.4

Measuring satisfaction:

We conduct an annual Employee Engagement Survey through which we ask our people about their experience working at Telstra. The aim is to find out what is working well and what improvements can be made so that Telstra continues to be a great place to work. Telstra’s overall engagement score, based on the results of our last survey is 82 per cent, just two points below the global high-performing norm.

Creative meeting places:

Each year there is global Leadership Summit and Sales Kick Off. Some venues over the past few years include Shanghai, Manila, Macau, Sydney and Auckland.

Perks:

We provide staff lunches every Wednesday in our NY and SF offices

We also provide up to $235 in monthly commuter benefits

We provide up to $400/year in Gym membership reimbursements through our medical plan.

Fun:

Video Gaming Center

TV’s in our lunch areas

Staff lunches on Wednesday

Weekly team walks through the city after Wednesday lunches

Annual International Pot-Luck Luncheon

Regular Team Volunteer Events

Collaboration tools:

A number of tools are provided to all the team to easily and regularly collaborate with each other, no matter of location.

Tools include:

  • Telepresence Conference Rooms (All offices around the world)
  • Company issued smart phones
  • Video Meeting Room (VMR) clients on laptops
  • Email
  • Personal conference bridges
  • WebEx
  • Box
  • DocuSign

The standard use of these tools supports our global collaboration and All Roles Flex program, by allowing team members to connect when and where they need to, while still fulfilling their personal obligations and adhering to their personally drafted schedule.

How corporate vision is communicated:

Our corporate vision – to become a world-class technology company is communicated via many channels. Global, regional and business unit specific communications are centered on this goal, and individual teams are also expected to map their strategic objectives to the corporate vision, mission and strategy. We use social media, video content, internal news articles and ‘yam-jams’ (online events where our people can have Yammer conversations with our senior leaders, to find out what our vision means to them).

Here in the US, we hold weekly ‘family-style’ lunches for our team, which are used to discuss how our team can contribute to achieving Telstra’s vision and business strategy. We also hold monthly ‘All Hands’ meetings where corporate messages are passed on to, and work-shopped by the team.

Empowering employees:

Underpinned by our values of Trust Each Other to Deliver and Find Your Courage, our employees know that they are empowered to make the decisions they believe are in the best interest of their customers.

For example, recently our Office Manager in New York made the decision to procure company logo cups for the kitchen. It has resulted in a 30% reduction of paper cup use and has reinforced an environmentally conscious mindset within the organization. She has since been recognized via our internal Reward and Recognition portal, Zing. As a result of such global recognition, other Office Managers around the world are following her lead.

Another example of how team members are empowered to make decisions, relates to how we deal with our external customers. Every Customer Service Manager is empowered to make adjustments to a customer’s services to ensure accuracy or to please a customer when necessary.

Physical and mental health and wellbeing is a key driver for minimizing workplace safety risks, and therefore a key priority for us. To help our people to manage their well-being, we have several health and wellness programs in place, including Future Ways of Working offices – which employ ergonomic principles to generate a more collaborative, active work day. Results have shown a reduction of neck, shoulder and back pain in these office environments; and Thrive – a program designed to assist people leaders in identifying work pressure and stress risks within their teams and provide support in building resilience and managing these pressures.

Below are some examples recorded in Zing, our employee recognition portal:

HR on Acquisition Integration "Thank you for working 24×7 to harmonize the Pacnet terms, deal with the unique US HR issues, negotiate new benefits for all employees, create a clear and thoughtful communications plan and deliver it in such a professional manner. I know you all must be incredibly sleep deprived, but please know how much we all appreciated it”.

Administration on Customer Advocacy – “Cory, with some direction from global colleagues and regional management, planned and implemented a very successful Advocacy Workshop in San Francisco. She found her courage, not only organizing event end to end, but facilitating a good part of the sessions. She made it a very enjoyable event for all that attended!”

Sales, Legal, Operations and Engineering on big global deal – “Following a very successful meeting with the customer’s entire IT team and turning around quotes and revision back to the customer within a week we sealed this deal worth $2.9M. Well done to Adam Day, Michael Chen, Chris Starsiak, Cardi Prinzi, Kate Coolican, Darian Collins, Monique Ochoa, Yuuka Takasugi, Amit Goyal, Zero Chen and Josh Woodcock.”

Our ZING reward and recognition program enables employees to recognize their peers for demonstrating Telstra’s values in their work. Since the program was introduced in 2013, employees have ‘ZINGED’ their colleagues more than one million times. The ZING online platform enables teams to see each other’s awards, and congratulate them on their efforts.

Each business unit also has either a monthly or quarterly Managing Director Award. Team leaders are encouraged to nominate their people for the award, and the winners are publically acknowledged within their business units. Country Managing Director awards are presented and distributed quarterly and CEO awards are also allocated every six months to teams or individuals who have delivered key projects for the business. These awards are telecast to the business via Yammer, and short videos are created explaining the impact of each of the winning projects.

Telstra is a values led organization and our values encourage our people to work collaboratively, place the customer at the center, to think creatively and embrace change. Our values are:

  • Show you care
  • Better together
  • Trust each other to deliver
  • Make the complex simple
  • Find your courage

Along with living our values, our team members are encouraged to submit ideas for change to our Innovation Hub – our online innovation community, which has almost 16,000 users who have submitted over 1,300 innovation ideas; via Yammer our internal networking site; at hackathon events; and via our t-solve platform a tool for raising issues and ideas that relate to continuously improving our products, processes and systems.

Ensuring well-being:

The health and safety of our people is paramount to us and we are committed to developing a values based health and safety culture. Through our health, safety and environment (HSE) strategy we continue to embed a strong risk management culture across our global operations.

We also offer flexible working options for all roles as part of our All Roles Flex program – enabling our people to maintain work-life balance while pursuing a successful career with us. Our All Roles Flex policy makes flexibility the starting point for all roles at Telstra, and this approach is embedded through our Corporate and Business Unit diversity councils and our internal case-studies and communications. We are focused on encouraging our people to find the flexible working arrangements that best suit their lives, as well as to explore options for location flexibility and global mobility, in keeping with their broader passions and needs.

Our standard business hours are 9am to 6pm. However, as we operate as a global company and have an All Roles Flex policy, employees have the luxury of working-out a schedule that suits their needs as well as the needs of the business.

Employees work with their managers on determining the schedule that is right for them.

Teamwork:

Telstra is a company with one unifying purpose. Our Purpose is to create a brilliant and connected future for everyone. This purpose is supported by our action based values: Show You Care, Trust Each Other to Deliver, Find Your Courage, Make the Complex Simple and Better Together.

This is further supported by the fact that all employees at Telstra have the same underlying goal – to provide exceptional customer service and help the company to deliver improved customer advocacy scores year on year. A component of every employee’s bonus is tied to achieving customer advocacy and as a values-led organization we ensure we work as a team to achieve this goal.

As mentioned above, a number of tools are provided to all the team to easily and regularly collaborate with each other, no matter of location, to achieve success on any business related project or task.

Common team projects include selling, building, and implementing services for one of our global customers. In this instance, the Telstra Sales Manager, Sales Engineer, Customer Service Manager, Legal Counsel, and Operations Manager will have to work together to meet and often times, exceed the expectations of our customers.

Diversity:

We have a very broad range of channels through which we seek candidates. This includes having a very diverse selection of recruiters, both internally and externally, advertising on multiple mediums and networking through a multitude of local organizations.

When seeking contractors, we ensure that we select from a broad range of sources and backgrounds.

Longevity:

We are a fast growing organization that has acquired some other businesses in the last year and as a result we have more “new” employees than not. Our current company tenure breakdown is as follows:

Years

Percentage

Over 10 Years

11%

5 Years or More

15%

2-4 Years

26%

1 Year or Less

47%

Average tenure of the country Sr. Management team is 12 years. Of the country Sr. Management team, 75 per cent were developed internally and promoted into senior roles while the other 25 per cent were folded into team post acquisition.

Closing company statements: At Telstra you will have the opportunity to explore, and accelerate your personal growth to achieve your career aspirations. The scale and breadth of our organization offers you variety and choice in your career direction – up or across the business. What we give our people is more than a job – at Telstra you will make a difference. We are the right people, at the right moment, with the right resources, to do extraordinary things for society, businesses and individuals.

We’re at the heart of technological change and we’re helping make it happen by connecting everything to everyone. As Telstra evolves, so will you. Here you’ll work on great things that matter. It’s stimulating, varied and challenging – its work you can be proud of. At Telstra you will have the security and backing of a huge organization, with a start-up mentality and operating style that allows you to push boundaries and achieve great things.

Back to the entire list of TMCnet 2016 Tech Culture Award winners.

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