Dialogic

Dialogic

Parsippany, NJ

www.dialogic.com

Grade: A

SummaryFlexible work arrangements, world-class collaboration tools, decades-old industry legacy and a place where your satisfaction and teamwork is valued and you can further help mold the organization.

Intro: Candidates choose our company over others because of the flexible work arrangements, the ability to make a direct and visible impact on the company, the emphasis on open communication, and our commitment to making their time with Dialogic a growth experience in which they can nurture the necessary skills for their own career advancement.  With an agile work environment and committed private ownership, employees enjoy the stability of a 400+ employee company with a strong industry legacy, where every participant has a real and visible impact on the results of the company.

Impact statements: 

  • Every participant has a real and visible impact on the results of the company.
  • Team members assigned responsibility for which they are the owner of key projects from start to finish.
  • Patent Incentive Program – an employee is awarded $1000 if they have created an invention and have submitted a patent.
  • We want to help our employees customize and advance their own career. We proactively manage opportunities for high-potential employees, and allow them to be cross trained in multiple groups. We also have a tuition reimbursement program to help employees advance their education.
  • Outside of the tech field, we have an organization called “Dialogic Cares.” Dialogic Cares organizes a charitable event every month.
  • We offer free coffee, tea, and snacks. Many employees also bring food/snacks for home to share with coworkers, which has proved to open up conversations about many different cultures in the office.
  • We also encourage employees to take walks throughout the day. 
  • Lunch and Learns to encourage employees to eat healthy at home.
  • There are rotating monitors throughout the office to highlight some of the recent events at Dialogic. These are great conversation starters, which lead to collaboration within the company. Other monitors show the current state of some of the networks we manage in real-time. These allow our engineers to get the most updated information they need for the projects they are working on.
  • Every month, we have a “fireside chat” with Bill Crank, the CEO. Bill is a master at sharing his enthusiasm for the progress the company makes at each milestone, recognizing those that were key contributors and laying out the opportunities ahead.

Advancement Opportunities:

Employees benefit from the agile work environment, allowing for personal and professional growth, whether moving up vertically into greater management responsibility or diagonally, learning new skills in other capacities.

Training opportunities:

We want to help our employees customize and advance their own career. We proactively manage opportunities for high-potential employees, and allow them to be cross trained in multiple groups. We also have a tuition reimbursement program to help employees advance their education.

Community service/charitable causes:

Dialogic has a close relationship with the local high school. We have had meetings at the high school to give students a glimpse of what the product engineering process is like, and have had some of our engineers go to different high school classes as guest speakers to talk about technology in the telecom field such as VoIP and WebRTC. We have also sponsored the Local Hack Day in which 110 local high school students, and a few middle school students, spent the day hacking and developing complex projects. The company doesn’t see this as a charitable cause but more as an important investment in the future of technology, specifically local technology. We have been awarded the 2015 Business Partner of the Year from the Morris County Vocational School District for our work with the high school.

Outside of the tech field, we have an organization called “Dialogic Cares.” Dialogic Cares organizes a charitable event every month. In December, the company was involved in the local Toys For Tots and made sure that all 50 children we sponsored got a present. These events are on the top news section of our intranet. Every month, Dialogic sponsors and serves dinner at the local homeless shelter Homeless Solutions. Local Dialogic offices around the world also organize community service/awareness events.  For example, a team member in our Massachusetts office cycled across America to raise awareness for Multiple Sclerosis. You can see a short video of the start of his journey here.

Measuring satisfaction:

We have a yearly evaluation process in which team members are encouraged to talk freely about their satisfactions and dissatisfactions about the company. Every individual has a regular personal touch basis with the HR director. We have also done an employee engagement survey to measure team member satisfaction.

Creative meeting places:

We’ve had several meetings at the local technical high school to give a glimpse of what the product engineering process looked like. We also have a yearly sales meeting in different cities to encourage employees to see and experience different cultures. This year, the meeting was at the Renaissance Arts Hotel in New Orleans.

Effecting change

We encourage team members to impact the company by training managers to do the following:

  • Keep a culture that encourages suggestions.
  • Assign team members responsibility for which they are the owner of key projects from start to finish.
  • Have the team members’ back.
  • Reward with unexpected bonuses, thank you’s, lunches.
  • Counsel, coach, instruct, and give immediate feedback – not wait until formal evaluation.
  • Give internal and external recognition.

Perks:

  • Dialogic travel club – offers significant savings on personal travel for you and your family.  It also provides great travel deals on vacation packages, tours, and exclusive amenities for all your vacation needs.
  • Pizza Wednesdays every other week.
  • Seasonal company get-togethers – Thanksgiving Potluck, Holiday party, Oktoberfest.
  • Patent Incentive Program – an employee is awarded $1000 if they have created an invention and have submitted a patent.

Fun:

  • We offer free coffee, tea, and snacks. Many employees also bring food/snacks for home to share with coworkers, which has proved to open up conversations about many different cultures in the office.
  • We also encourage employees to take walks throughout the day.
  • Lunch and Learns to encourage employees to eat healthy at home.
  • Office Decorating Contest – In certain seasons we have an office decorating contest where the best, most creative offices will win prizes like iPad Minis, Go Pros, Nooks, and Amazon Gift Cards.
  • Some employees also go to the gym located in the building during lunch time.

Collaboration tools:

Dialogic is a big believer in Unified Communications as a business productivity tool, using Microsoft Lync/Skype for Business across the entire organization to collaborate and communicate.  Not a day goes by for most employees when they have not participated in a collaborative session that includes remote participants from anyone of our many remote offices/work locations.

In addition, there are rotating monitors throughout the office to highlight some of the recent events at Dialogic. These are great conversation starters, which lead to collaboration within the company. Other monitors show the current state of some of the networks we manage in real-time. These allow our engineers to get the most updated information they need for the projects they are working on. This improves productivity because it cuts out having to delegate the role of the “announcer” and sends out the same necessary information.

How corporate vision is communicated:

Every month, we have a “fireside chat” with Bill Crank, the CEO.   Bill is a master at sharing his enthusiasm for the progress the company makes at each milestone, recognizing those that were key contributors and laying out the opportunities ahead.

Teamwork:

One example of how the company works as a team is in the planning and execution of a product. In this process, the marketing team, engineering team, and the sales team work very closely. Here is how:

  1. Have a monthly meeting with all three teams to keep everyone on the same page regarding various activities/ goals. During this time, discussion about a product’s technical competitive advantages (engineering), how the product will be presented to the market (marketing), and the concerns and compliments coming from the bottom line (sales) will definitely come up.
  2. Have close communication, but let each team do their own jobs. Most often than not, it’s usually not a good work environment when, for example, someone from marketing starts nagging the engineering team about how they should do their job, or vice versa. Allow there to be healthy conversation so everyone knows the expectations, but make sure those conversations aren’t making your work environment unhealthy or unproductive.
  3. Know what team drives your company. If you’re reading this, you’re mostly likely in a technical industry and engineering is driving your company. If you’re an engineer, do what you do and make the product as best as possible. If you’re in marketing or sales, make sure you understand the product so you can help your customers (or awards judges) understand the technology and the direction it’s going in.

Empowering employees:

  • Don’t second guess them.
  • Assign them responsibility for which they are the owner of key projects from start to finish.
  • Have their back.
  • Reward with unexpected bonuses, thank you’s, lunches.
  • Counsel, coach, instruct, and give immediate feedback – not wait until formal evaluation.
  • Offer educational seminars, and encourage employees to take some time in their day to invest in themselves (webinars, reading white papers, etc.).

Ensuring well-being:

Providing positive reinforcement as a regular part of every effort, helping contributors see the positive impact of their work, recognizing their effort and providing incentives along the way. By allowing employees to keep flexible hours, allowing team members to tend to their own and family’s health and well being.

Dialogic also has a Lunch and Learn every other week where employees will learn how to make simple, healthy lunches. This program shows employees that healthy food does not have to be an ordeal to make. During this time, we also give free FitBits to attendees to help them monitor their health and to exercise.

Longevity:

With a rich history that spans over 30 years, it’s not uncommon to find employees that have served fifteen or more years with the company, sharing their deep expertise with those who’ve joined the company more recently. The blend of new and old gives the company depth and experience that is rare in our industry.

Closing company statements: 

The three key differentiators that makes Dialogic a great place to work are:

  1. The company’s agile work environment
  2. Financial stability
  3. An exciting future of growth

Others may have some of these attributes, but Dialogic has all three.

Back to the entire list of TMCnet 2016 Tech Culture Award winners.

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