BetterCloud

BetterCloud

New York, NY

www.bettercloud.com

Grade: A

SummaryFast growth, in the city that never sleeps, lots of opportunity and great benefits.
Intro: BetterCloud’s employees are provided with a unique opportunity in which they can take on a level of project ownership that someone of their stature may not be awarded or have previously experienced at another company. With this, employees are able to take charge of their own career path as they work towards building BetterCloud to the point where it is a mandatory and integral part of every business’ IT portfolio – all alongside a dedicated team of individuals with the same passion, drive, and endgame in sight.

Impact statements:

  • Every employee at BetterCloud is encouraged to think outside the scope of their job description in order to add core value for themselves and their team members.
  • As BetterCloud continues to grow at an exponential rate, the company makes sure to take the appropriate time for each employee to voice exactly where they see themselves within the company in the future through their bi-annual employee survey.
  • A 13-question 360 employee survey is administered two times a year. This survey administered by the HR department requires responses to in-depth questions that help the HR department determine initiatives and areas to focus on to ensure employee satisfaction. In addition, BetterCloud also issues monthly surveys that help manage the satisfaction and contribution of each employee on a scale of 1 to 5.
  • The company moved from Google Hangouts to Slack and as a result, has been able to streamline its communication processes while also building their own relevant integrations into the technology. With this, BetterCloud has seen a sharp improvement in productivity company-wide after rolling out this reliable and effective communication tool.
  • BetterCloud launched its Ambassador Program in January 2016 in order to foster improved cross-departmental communication throughout the company. Each department selects a representative to meet with another department within the organization (e.g. Marketing and Engineering) and those two representatives discuss their team’s work styles and goals and then develop ideas on how they could create some synergy between their departments.
  • BetterCloud’s team of executives always stress ownership and autonomy amongst their teams. If a team member presents an idea, they will most likely be the one to execute it.
  • After joining the BetterCloud team, many employees report back on how the work they are doing at the organization is far beyond the scope of what they imagined – in a good way.

Compensation:

The three main factors to determine compensation are: 1) the level of impact an individual has on the organization; 2) the level of autonomy within their position, and 3) the overall scope of their role at BetterCloud.

Medical benefits:

The company provides its employees with highly competitive comprehensive medical benefits, complete with a flexible spending account for co-pays and prescriptions.

Special accommodations:

Generous relocation package is potentially available.

Community service/charitable causes:

BetterCloud’s community service efforts are more of a hands-on grassroots effort rather than an administration-organized event. Community service activities are usually set up and executed by different groups of employees within the company, encouraging a “get up and do something” attitude.

Worker satisfaction:

A 13-question 360 employee survey is administered two times a year. This survey administered by the HR department requires responses to in-depth questions that help the HR department determine initiatives and areas to focus on to ensure employee satisfaction. In addition, BetterCloud also issues monthly surveys that help manage the satisfaction and contribution of each employee on a scale of 1 to 5. The HR department runs these reports for alignment on how an individual views themselves versus how their managers and teammates view them, and will allow both sides to address any major discrepancies found within the analysis.

Creative meeting places:

Fernbank Museum of Natural History

Atlanta

Central Park

New York City

Library

In office

Florida room

In office, decorated with lounge chairs

Perks:

Fully stocked fridge

Fully stocked pantry

Wine

Beer

Fun:

Yearly kickoffs

Field days

Holiday parties

Karaoke

Collaboration tools:

The company moved from Google Hangouts to Slack and as a result, has been able to streamline its communication processes while also building their own relevant integrations into the technology. With this, BetterCloud has seen a sharp improvement in productivity company-wide after rolling out this reliable and effective communication tool.

How corporate vision is communicated:

BetterCloud’s management team hosts company meetings every month as a means of checking in with its employees and communicating the vision for BetterCloud’s future, and making clear how each and every team member can help make that vision a reality.

Teamwork:

BetterCloud launched its Ambassador Program in January 2016 in order to foster improved cross-departmental communication throughout the company. Each department selects a representative to meet with another department within the organization (e.g. Marketing and Engineering) and those two representatives discuss their team’s work styles and goals and then develop ideas on how they could create some synergy between their departments.

Empowerment:

BetterCloud’s team of executives always stress ownership and autonomy amongst their teams. If a team member presents an idea, they will most likely be the one to execute it.

For example, when the now-Director of Technical Support Michael Stone wanted to implement live chat as a support function, it was nothing but an experiment during its initial inception. Now, it has become the anchor of BetterCloud’s entire Proactive Support initiative – providing the company with a level of customer service and support that is unmatched by their competitors.

Longevity:

The flexibility and work-life integration factors are highly stressed and encouraged by the administrative members of the company.

BetterCloud continuously monitors employee satisfaction through the monthly Pulse surveys which aid in identifying potential members of the organization that may be feeling burned out or a reduced amount of motivation. Employees are also encouraged to speak to HR if they are feeling stressed out or just need a listening ear. This allows the HR to step in and help address any concerns while also working to improve their overall experience at the company. If an employee happens to be a little more introverted than their peers, BetterCloud’s operations team routinely makes improvements to their communal spaces in order to cater to their needs as well as those that may be more of an extroverted variety.

To further push that work-life integration, BetterCloud encourages employees to bring their friends and family into the space to enjoy food, drinks, and games with the rest of the team during designated times when employees are unwinding, usually on a Friday evening. BetterCloud employees don’t leave the office right at 5PM – they stick around to hang out and foster some genuine social relationships with one another, creating a sense of belonging between those on a specific team or the organization as a whole.

BetterCloud also offers a competitive medical benefits option for its employees that could assist with any issues physically or mentally, as depicted in the above.

Closing company statements: After joining the BetterCloud team, many employees report back on how the work they are doing at the organization is far beyond the scope of what they imagined – in a good way.  For example, with the wide range of technology that is provided and the fascinating challenges embedded within the tasks, the BetterCloud experience has been described as “an engineer’s dream” for those seeking work in that part of the business. The same can be said for those on the Customer Success team or the Security team – the challenges that employees face every day and the free range they are provided in order to complete those challenges only speaks to the hard-working, problem-solving culture that BetterCloud has invested in for its associates.

Combine the wide scope of work with the level of ownership and autonomy that an employee has and the decision is clear – if BetterCloud gives you an offer, you better take it.

Back to the entire list of TMCnet 2016 Tech Culture Award winners.

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